Associate Consultant ClickSchedule Certification (ACS)

Associate Consultant certification is recommended for individuals who seek to configure solutions to meet specific business requirements. This certification demonstrates that an individual has the necessary knowledge of the product to be an important contributor to the implementation team, from lending ideas and problem solving through implementation and, finally, production.

Course Objectives: 

By the end of this course the trainees will be able to:

• Describe the scheduling challenges and the solution
• Describe the client interface and perform basic functions in the client
• Configure the various ClickSchedule components as required in your implementation

To become a Certified Associate Consultant, the individual should demonstrate the following:

• Broad understanding of the architecture and different modules of the system
• Ability to install the product, operate the starter kit (where applicable) and make basic configuration changes to tailor the solution closer to the business’ needs
• Ability to configure integration to external systems
• Ability to troubleshoot and maintain the system

Level of Self-sufficiency At this stage of the certification program, you are not expected to lead the blueprint phase or write design documents. Instead, ClickSoftware’s Partner Enablement team, together with a Certified Professional Consultant from your company, will be able to lead the process and the solution architecture design. During the build phase and thereafter, you will be following the designs to implement the solution, under the supervision of a Professional Consultant or a ClickSoftware advisor.

Certification Process:

	Course	Pre-Requisites	Delivery Method	Duration
1	ClickSchedule Technical Training (#201e) + Cloud related additions	None	eLearning	25 – 30 hours
2	ClickSchedule Associate Consultant Certification Exam	ClickSchedule Technical Training course (#201e)	On-line exam	3 hours

Course Topics:

• ClickSchedule- Associate Consultant Certification Course Introduction
• Scheduling and the ClickSchedule Solution
• ClickSchedule Client Interface and Basic Functionalities
• Client User Settings
• Service Optimization Data Scheme
• View and Form Management
• The Configuration Installers
• The Import Tool
• User Management Tool
• System Agents
• Audit Trail
• Centralized Logging
• Task Lifecycle
• Generic Events
• Scheduling Policies
• GIS Overview
• Advanced Scheduling Options
• Service Optimization Suite Architecture
• Integration
• Servers Farm Management and Licensing
• Cloud ServiceDashboard
• Cloud Identity Manager

After purchase, within 2-3 business days you will be provided with the following:

1. Access to ClickSoftware’s eLearning course
2. Access to ClickSoftware’s cloud sandbox environment, with hands-on exercises
3. ClickSchedule Associate Consultant Certification Exam