Schedule Service Optimization for Implementer (Level 3) 708e

Course Description:

This course provides the advanced in-depth knowledge of Field Service Edge Scheduling services required to implement Service Edge Schedule. The structured eLearning training features a scenario-based, self-learning, and self-paced learning experience as well as hands-on practice in a dedicated Service Edge training  environment.

Course Objectives:

 By the end of this course the trainees will be able to:

• Gain a full understanding of all of Service Edge Scheduling capabilities (a.k.a Logic Components)
• Configure each Scheduling Service and it’s affiliate features necessary to ensure a successful implementation

Course Topics:

• Introduction to Optimization
• Data Domains
• Rules
• Objectives
• Schedule Policies
• Appointment Booking
• Schedule Workflow
• Schedule Update
• Online Optimization
• Schedule Idle Resource
• Territory Planning
• Contractors
• Bundler
• MST
• MDT

After purchase, within 2-3 business days you will be provided with the following:

1. Access to ClickSoftware’s eLearning course (see agenda above)
2. Access to ClickSoftware’s training environment, with hands-on exercises