Service Edge Schedule for Administrators (702)

Course Description:

This course provides the essential knowledge required to administer Service Edge. The eLearning training features a scenario-based, self-learning, and self-paced learning experience as well as hands-on practice in the training environment.

Course Objectives:

By the end of this course the trainees will be able to:

• Describe the Scheduling challenges and the Service Edge solution
• Describe the Service Edge interface and perform basic functions in the client
• Manage the various Service Edge components as required in their role as administrators

Course Topics:

The following features, functionalities, concepts and terms will be covered in the course, including extensive explanations, demonstrations and scenario-driven exercises of how to configure a feature/functionality when required:

• Introduction to Click Field Service Edge
• Service Edge Foundations for Implementers and Administrators: Course Introduction
• Dispatcher Training
• Dispatcher Training- Exercise
• A-Day-In-A-Life Demo
• The ScheduleHero
• Data Schema
• Cloud Architecture
• User Settings
• Audit Trail
• Views and Forms
• System Agents
• Scheduling Policies
• Optimize to Goals
• Geographic Services
• Localization
• Data Import Tool
• Integration

After purchase, within 2-3 business days you will be provided with the following:

1. Access to ClickSoftware’s eLearning course (see agenda below)
2. Access to ClickSoftware’s training environment, with hands-on exercises

This course is also provided as a class training, please contact us for more information: training@clicksoftware.com