Additional information
| Product | Customer Engagement Module (CEM) |
|---|---|
| Role | |
| Duration | |
| Access to training program | 30 days |
| Prerequisites | None |
| Certification | Yes |
| About the exam | Multiple choice questions |
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CEM for Implementers (750e)
ClickSoftware’s Customer Engagement Module (CEM) offers consumers multiple channels, such as SMS, Email, and IVR, to interact with their service provider. It enables service providers to enhance the customer experience, encouraging customers to engage using multiple up-to-date channels. In this course you will learn how to create an account, brand your account, and configure the Customer Engagement Module in Click Field Service Edge or Service Optimization.
Course Objectives:
By the end of this course the trainees will be able to:
- Create an account
- Brand your account
- Configure the Customer Engagement Module in Click Field Service Edge or Service Optimization
Course Topics:
- Scheduling and the ClickSchedule Solution
- Service Edge Scheduling- Status Transitions
- Introduction to Integration with Service Edge
- Outgoing Messages
- Service Edge Scheduling- Generic Events
- Customer Engagement Module (CEM)
- CEM Dashboard
