Additional information
| Product | ClickSchedule |
|---|---|
| Role | |
| Duration | |
| Access to training program | 30 days |
| Prerequisites | None |
| Certification | Yes |
| About the exam | •Multiple choice questions |
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ClickSchedule Technical Product Training & Troubleshooting – Cloud (811e)
This course provides the essential knowledge required to take part in ClickSchedule configuration. In addition, it also provides the knowledge needed in supporting basic product issues. Adhering to the course requirements and passing the exams will entitle participants to submit cases to the support team.
Course Objectives:
- By the end of this course the trainees will be able to:
- Describe the scheduling challenges and the solution
- Perform basic functions in the client
- Use the Configuration Installer and the Import Tool
- Customize the system UI by configuring Client User Settings
- Manage users and user profiles with different tools
- Configure the ServiceOptimization Data Scheme and system forms
- Configure the Status Flow Diagram for tasks
- Configure scheduling policies and basic logic
- Describe the GIS solution
- Configure System Agents and System Events
- Describe the ServiceOptimization Suite architecture
- Configure the system for integration to external systems
- Monitor the system with the Cloud Services Dashboard
- Identify the root cause of common problems
- Resolve basic issues and Open support cases
Course Topics:
- ClickSchedule for First Line Supporters- Course Opening
- ClickSchedule for Cloud Implementers- Course Introduction
- Scheduling and the ClickSchedule Solution
- ClickSchedule Client Interface and Basic Functionalities
- Client User Settings
- Service Optimization Data Scheme
- View and Form Management
- The Configuration Installers
- The Import Tool
- User Management Tool (Cloud)
- Cloud Identity Manager
- System Agents
- Audit Trail
- Centralized Logging
- Task Lifecycle
- Generic Events
- Scheduling Policies
- Scheduling Services
- GIS Overview
- Advanced Scheduling Options
- Cloud ServiceDashboard
- Service Optimization Suite Architecture (Cloud)
- Integration
- ClickSchedule for First Line Supporters- Troubleshooting (Cloud)
- ClickSchedule for First Line Supporters- Approaching Support Services
After purchase, within 2-3 business days you will be provided with the following:
- Access to ClickSoftware’s eLearning course (see agenda below)
- Access to ClickSoftware’s cloud sandbox environment, with hands-on exercises
