ClickSchedule for Cloud Administrators (222e)

This course utilizes ClickSoftware’s online eLearning system, which offers participants a self-learning, self-paced training experience. The training features scenario based learning as well as hands-on practice in the training environment.

Course Objectives:

By the end of this course the trainees will be able to:

• Describe the scheduling challenges and the ClickSchedule solution
• Perform basic functions in the client
• Add functionalities to the solution with the Configuration Installer and use the Import Tool to import/export data to the system
• Customize the system UI by configuring Client User Settings
• Manage users and user profiles with the User Management Tool and the Cloud Identity Manager (IDM)
• Configure the ServiceOptimization Data Scheme
• Configure system forms using the Form Editor
• Configure System Agents
• Monitor the system with the Cloud Services Dashboard
• Describe the ServiceOptimization Suite architecture

Course Topics:

• ClickSchedule for  Cloud Administrators: Course Introduction
• Scheduling and the ClickSchedule Solution
• ClickSchedule Client Interface and Basic Functionalities
• Client User Settings
• Service Optimization Data Scheme
• View and Form Management
• The Configuration Installers
• The Import Tool
• User Management Tool (Cloud)
• Cloud Identity Manager
• System Agents
• Audit Trail
• Centralized Logging
• Cloud ServicesDashboard
• Service Optimization Suite Architecture (Cloud)

After purchase, within 2-3 business days you will be provided with the following:

1. Access to ClickSoftware’s eLearning course (see agenda below)
2. Access to ClickSoftware’s cloud sandbox environment, with hands-on exercises