ClickSchedule for Administrators (202e)

This course provides deep understanding of the Service Optimization suite as well as the ClickSchedule product from business, UI and administration points of view.

Course Objectives:

By the end of this course the trainees will be able to:

• Describe the scheduling challenges and ClickSchedule solution
• Describe the Service Optimization architecture
• Describe and configure the Service Optimization data model
• Perform basic functionalities in ClickSchedule client
• Define and modify users in the ClickSchedule implementation
• Configure the user environment
• Troubleshoot

Course Topics:

• ClickSchedule for Administrators: Course Introduction
• Scheduling and the ClickSchedule Solution
• ClickSchedule Client Interface and Basic Functionalities
• Client User Settings
• Service Optimization Data Scheme
• View and Form Management
• The Configuration Installers
• The Import Tool
• User Management Tool
• System Agents
• Audit Trail
• Centralized Logging
• Service Optimization Suite Architecture
• Servers Farm Management and Licensing
• Basic Guidelines for System Administrators

After purchase, within 2-3 business days you will be provided with the following:

1. Access to ClickSoftware’s eLearning course (see agenda below)
2. Access to ClickSoftware’s cloud sandbox environment, with hands-on exercises