Additional information
| Product | ClickMobile |
|---|---|
| Role | |
| Duration | |
| Access to training program | 30 days |
| Prerequisites | None |
| Certification | Yes |
| About the exam | •Multiple choice questions |
ClickMobile Touch Technical Training & Troubleshooting (807e)
This course provides the essential knowledge required to take part in ClickMobile configuration. In addition, it also provides the knowledge needed in supporting basic product issues. Adhering to the course requirements and passing the exams will entitle participants to submit cases to the support team.
Course Objectives:
By the end of this course the trainees will be able to:
- Describe the ClickMobile solution
- Describe ClickMobile’s architecture
- Install and set up ClickMobile
- Create and configure user templates and forms
- Install ClickAppStore applications
- Describe the functionally of ClickMobile Classic
- Identify the root cause of common problems
- Open a new case
Course Topics:
- ClickMobile- Course Opening
- Getting to Know ClickMobile
- ClickMobile From Users Point of View
- System Architecture
- Installation & Setup
- Exercise- ClickMobile Installation
- Dispatching Policy
- Exercise- ClickMobile Dispatching Policy
- Forms Configuration
- Exercise- ClickMobile Forms Configuration
- ClickMobile AppStore
- Exercise- ClickMobile AppStore
- ClickMobile for First Line Supporters- Troubleshooting
- ClickSoftware for First Line Supporters- Approaching Support Services
After purchase, within 2-3 business days you will be provided with the following:
- Access to ClickSoftware’s eLearning course (see agenda below)
- Access to ClickSoftware’s cloud sandbox environment, with hands-on exercises
