Additional information
| Product | ClickSchedule |
|---|---|
| Role | |
| Duration | |
| Access to training program | 30 days |
| Prerequisites | None |
| Certification | Yes |
| About the exams | •Multiple choice questions |
ClickSchedule Technical Product Training & Troubleshooting (802e)
ClickSchedule Technical Product Training for First Line Support course provides the essential knowledge required to take part in ClickSchedule configuration. In addition, it also provides the knowledge needed in supporting basic product issues. Adhering to the course requirements and passing the exams will entitle participants to submit cases to the support team.
Course Objectives:
By the end of this course the trainees will be able to:
- Describe the scheduling challenges and ClickSchedule solution
- Describe the client interface and perform basic functions in the client
- Describe advanced scheduling options
- Configure client user settings and forms
- Configure the ServiceOptimization Data Scheme
- Configure the Status Flow Diagram for tasks
- Configure scheduling policies and basic logic
- Describe the GIS solution and configure basic GIS settings
- Configure system Agents and system events
- Describe ServiceOptimization Suite architecture
- Configure integration settings
- Identify the root cause of common problems
- Resolve basic issues and Open support cases
Course Topics:
- ClickSchedule for First Line Supporters- Course Opening
- ClickSchedule Technical Course- Course Introduction
- Scheduling and the ClickSchedule Solution
- ClickSchedule Client Interface and Basic Functionalities
- Client User Settings
- Service Optimization Data Scheme
- View and Form Management
- The Configuration Installers
- The Import Tool
- User Management Tool
- System Agents
- Audit Trail
- Centralized Logging
- Task Lifecycle
- Generic Events
- Scheduling Policies
- Scheduling Services
- GIS Overview
- Advanced Scheduling Options
- Service Optimization Suite Architecture
- Integration
- Servers Farm Management and Licensing
- ClickSchedule for First Line Supporters- Troubleshooting
- ClickSchedule for First Line Supporters- Approaching Support Services
After purchase, within 2-3 business days you will be provided with the following:
- Access to ClickSoftware’s eLearning course (see agenda below)
- Access to ClickSoftware’s cloud sandbox environment, with hands-on exercises
