Additional information
| Product | ClickSchedule |
|---|---|
| Role | |
| Duration | |
| Access to training program | 30 days |
| Prerequisites | None |
| Certification | Yes |
| About the exam | •Multiple choice questions |
ClickSchedule Technical Product Training (201e)
The ClickSchedule Technical Product Training course provides deep understanding of the Service Optimization suite as well as the ClickSchedule product from business, UI, administration and configuration points of view.
Course Objectives:
By the end of this course the trainees will be able to:
- Describe the scheduling challenges and ClickSchedule solution
- Describe the client interface and perform basic functions in the client
- Describe advanced scheduling options
- Configure client user settings and forms
- Configure the ServiceOptimization Data Scheme
- Configure the Status Flow Diagram for tasks
- Configure scheduling policies and basic logic
- Describe the GIS solution and configure basic GIS settings
- Configure system Agents
- Configure system Events
- Describe ServiceOptimization Suite architecture
- Configure integration settings
Course Topics:
- ClickSchedule Technical Course- Course Introduction
- Scheduling and the ClickSchedule Solution
- ClickSchedule Client Interface and Basic Functionalities
- Client User Settings
- Service Optimization Data Scheme
- View and Form Management
- The Configuration Installers
- The Import Tool
- User Management Tool
- System Agents
- Audit Trail
- Centralized Logging
- Task Lifecycle
- Generic Events
- Scheduling Policies
- GIS Overview
- Advanced Scheduling Options
- Service Optimization Suite Architecture
- Integration
- Servers Farm Management and Licensing
After purchase, within 2-3 business days you will be provided with the following:
- Access to ClickSoftware’s eLearning course (see agenda below)
- Access to ClickSoftware’s cloud sandbox environment, with hands-on exercises
