Additional information
| Product | Service Edge Schedule |
|---|---|
| Role | |
| Duration | |
| Access to training program | 30 days |
| Prerequisites | None |
| Certification | Yes |
| About the exam | •Multiple choice questions |
Service Edge Schedule for Implementers – Professional Edition (Level 1) 701e
Course Description:
This course provides the essential knowledge required to implement Service Edge. The eLearning training features a scenario-based, self-learning, and self-paced learning experience as well as hands-on practice in the training environment.
Course Objectives:
By the end of this course the trainees will be able to:
- Describe the Scheduling challenges and the Service Edge solution
- Describe the Service Edge interface and perform basic functions in the client
- Perform basic Configuration of the various Service Edge Schedule components as required in the product implementation
Course Topics:
- Introduction to Click Field Service Edge
- Service Edge Foundations for Implementers and Administrators: Course Introduction
- Dispatcher Training
- Dispatcher Training- Exercise
- A-Day-In-A-Life Demo
- The ScheduleHero
- Data Schema
- Cloud Architecture
- User Settings
- Audit Trail
- Views and Forms
- System Agents
- Generic Events
- Configuring Status Transitions
- Schedule Policies Using the Service Edge
- Schedule Policies Using the Legacy Admin Tool
- Scheduling Services
- Optimize to Goals
- Geographic Services
- Localization
- Data Import Tool
After purchase, within 2-3 business days you will be provided with the following:
- Access to ClickSoftware’s eLearning course (see agenda below)
- Access to ClickSoftware’s training environment, with hands-on exercises
This course is also provided as a class training, please contact us for more information: training@clicksoftware.com
