Integrating with Field Service Edge – Level 1 & 2 (737)

This course provides the essential knowledge for integrating with Service Edge, providing training on both the theoretical and practical knowledge required for customer-side integrators, focusing on the use of REST API for integrating with Service Edge. The course includes guided demonstrations as well as hands-on practice in the training environment.

Course Objectives:

By the end of this course the trainees will be able to:

• Describe the main services used in integration
• Describe the structure of integration messages
• Describe the main objects passed through integration and their properties
• Write integration messages from your end to work with Service Edge
• Test integration with Service Edge using select test tools
• Describe the use of the IDS in your line of integration
• Troubleshoot integration issues

Course Topics:

The following features, functionalities, concepts and terms will be covered in the course, including extensive explanations, demonstrations and scenario-driven exercises of how to configure a feature/functionality when required

• Introduction to Click Field Service Edge
• Service Edge Foundations for Implementers and Administrators: Course Introduction
• Dispatcher Training
• Dispatcher Training- Exercise
• A-Day-In-A-Life Demo
• The ScheduleHero
• ClickSoftware’s Truth-Based Appointment Booking
• Cloud Architecture
• Data Schema
• Introduction to Service Edge Customer- Side Integration
• Introduction to Integration with Service Edge
• Incoming Messages
• Outgoing Messages
• Best Practices
• Long Cycle Work

This course is also provided as a class training, please contact us for more information: training@clicksoftware.com