Additional information
| Product | Service Edge Schedule |
|---|---|
| Role | |
| Duration | |
| Access to training program | 30 days |
| Prerequisites | None |
| Certification | Yes |
| About the exam | •Multiple choice questions |
Service Edge for Dispatchers (703)
Service Edge for Dispatchers Training provides an introduction to the Scheduling challenge and provides dispatchers with the required knowledge of using ClickSoftware’s Scheduling module. The eLearning covers the out of the box standard process and usage flows. A customized session can be tailored for on-site training.
Course Objectives:
By the end of this course the trainees will be able to:
- Describe the Scheduling challenge
- Monitor tasks, assignments and resources
- Manage the Gantt
- Handle changes and exceptions
Course Topics:
- A-Day-In-A-Life Demo
- The Scheduling Challenge
- The Service Edge Scheduling User Interface
- Task Lifecycle
- Scheduling Tasks Using Service Edge
- Exception Handling
- Utilizing Service Edge to Enhance the Dispatcher’s Decisions
After purchase, within 2-3 business days you will be provided with the following:
- Access to ClickSoftware’s eLearning course (see agenda below)
- Access to ClickSoftware’s training environment, with hands-on exercises
This course is also provided as a class training, please contact us for more information: training@clicksoftware.com